Introduction

Kynex Pro LLC (“Kynex Pro,” “we,” “us,” or “our”) operates the website kynexpro.com and provides AI-powered marketing, web design, SEO, and automation services for home service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with our AI-powered systems.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

Information We Collect

Information You Provide Directly

Contact information: Name, email address, phone number, business address, and website URL when you fill out our contact form, request a free SEO audit, or sign up for our services.
Business information: Company name, industry, service areas, and details about your business that you share during consultations or onboarding.
Communication records: Emails, chat messages, and other correspondence you send us.

Information Collected Automatically

Website analytics: We use Google Analytics to collect information about how you interact with our website, including pages visited, time on page, referring URLs, browser type, device type, and IP address (anonymized).
Cookies and similar technologies: We use cookies to improve your browsing experience, remember preferences, and analyze website traffic. You can control cookies through your browser settings.
SEO audit data: When you use our free SEO audit tool, we collect the website URL you submit and the technical analysis results.

Information Collected Through AI Systems

Kynex Pro uses artificial intelligence in several aspects of our services. This section explains how AI interacts with your data:

AI phone answering: When you or your customers interact with our AI phone answering systems, calls may be recorded, transcribed, and analyzed by AI to provide customer service, qualify leads, schedule appointments, and route calls. Callers are notified at the beginning of each call that they are interacting with an AI system and that the call may be recorded.
AI text messaging and SMS: Our AI systems may send and receive text messages on behalf of your business for appointment confirmations, follow-ups, review requests, and lead nurturing. Recipients are identified as receiving messages from an AI-assisted system. Standard message and data rates may apply. Recipients can opt out at any time by replying STOP.
AI chatbots: Our website chatbots and client chatbots use AI to respond to visitor questions, qualify leads, and collect contact information. Chatbot conversations are stored and may be reviewed to improve service quality.
AI content generation: We use AI to generate blog posts, social media content, marketing copy, and other content for our clients. AI-generated content is reviewed and edited by our team before publication.
AI marketing automation: We use AI to automate email sequences, social media posting schedules, review request campaigns, and follow-up workflows on behalf of our clients.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Respond to your inquiries and provide customer support
Send you service-related communications (e.g., appointment confirmations, project updates)
Generate SEO audits and marketing reports for your business
Train and improve our AI systems to provide better service
Analyze website usage to improve our website and content
Comply with legal obligations

We do not sell your personal information to third parties.

AI Disclosure and Consent

Kynex Pro is committed to transparency about our use of artificial intelligence. When you engage our services that involve AI:

Phone calls: All AI-answered calls include a disclosure that the caller is speaking with an AI assistant. Callers can request to speak with a human at any time.
Text messages: AI-generated text messages are sent with your business name and comply with the Telephone Consumer Protection Act (TCPA). Recipients can opt out at any time.
Automated decisions: Our AI systems may qualify leads, prioritize service requests, and route communications automatically. No fully automated decisions are made that have legal or similarly significant effects on individuals without human review.

Data Sharing and Third Parties

We may share your information with:

Service providers: Companies that help us deliver our services, including cloud hosting (Vercel, Supabase), AI providers (OpenAI, Anthropic, Google), email services (Resend), analytics (Google Analytics), and payment processing (Stripe).
Your customers: When we operate AI phone, chat, or text systems on your behalf, we interact with your customers as your authorized agent.
Legal requirements: We may disclose information if required by law, court order, or government request.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data in transit
Encrypted storage for sensitive data at rest
Access controls limiting who can view personal data
Regular security reviews and updates

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

Contact form submissions: Retained for as long as needed to respond to your inquiry and for up to 3 years for business relationship management.
SEO audit data: Retained for 1 year.
AI call recordings and transcripts: Retained for up to 90 days unless longer retention is required for service quality or legal purposes.
AI text message logs: Retained for up to 1 year for compliance with telecommunications regulations.
Website analytics: Retained according to Google Analytics default settings (26 months).

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate personal information
Delete your personal information
Opt out of marketing communications
Opt out of AI-powered phone calls and text messages
Request a human review of any automated decision
Withdraw consent for data processing

To exercise any of these rights, contact us at info@kynexpro.com.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: info@kynexpro.com
Mail: Kynex Pro LLC, 2217 Matthews Township PKWY, D-233, Matthews, NC 28105